How Discreet Cash on Delivery Works Across Saudi Arabia

Add products to your cart and go to checkout. We only ask for what the courier needs: your name, a reachable Saudi phone number and a delivery address with a landmark. There is no card field, because we accept Cash on Delivery only.

Double-check your phone number before you submit. In Saudi Arabia, couriers rely heavily on calls and WhatsApp messages to find addresses, so a wrong number is the most common reason for a delayed delivery. If you have a National Address short code, add it to the address field.

Your items are packed in a plain outer carton. There are no product names, pictures or store logos on the outside, and the shipping label shows only the information needed for delivery. To anyone handling it, the parcel looks like any other online purchase.

Most orders arrive in 1–3 days to Riyadh, Jeddah and Dammam and 2–5 days to other regions of Saudi Arabia. Before setting out, the courier phones or sends a message to confirm the address and time. If the suggested time does not suit you, agree another one, or nominate a different address such as your office.

Deliveries in the three largest cities are usually fastest. Parcels to Makkah, Madinah, Abha or Tabuk travel further by road and may take a little longer, especially around Ramadan, Eid and the Hajj season.

When the parcel is in your hands, pay the courier in Saudi riyals. It helps to have the exact amount ready. Delivery is free on all orders, with no minimum order, so it can be worth adding a lubricant or care product to your cart before you check out.

If a parcel arrives damaged or an item is incorrect, contact our support team by email as soon as possible with your order number and a photo of the problem. Our returns page explains the replacement process in detail.